DCH Family Medicine Clinics now has capabilities for Virtual Visits in light of the COVID-19 crisis. A Virtual Visit allows a patient to meet with their local primary care provider through a secure, HIPAA compliant video chat without leaving the comfort and security of their home. Individuals can call their provider’s office to find out if virtual visits are appropriate for their condition.


Patient Virtual Visits will be conducted with their local DCH Family Medicine Clinics health care provider, who they already know and trust. During a Virtual Visit, providers can conduct a routine appointment, prescribe medications, coordinate additional treatment options and assess whether further care is needed. Virtual Visits are treated the same as in person visits, the provider, patient and their guardian should be the only individuals present during the visit.


Patients simply need a smart phone or a tablet (with built-in camera) and access to broadband internet service. Once scheduled, patients will receive a link from DCH Family Medicine Clinics. During the COVID-19 crisis, it is crucially important patients stay well and manage chronic conditions. This includes maintaining wellness appointments.


“We’re excited to continue to introduce the capabilities of Virtual Visits to our communities,” said Dr. Eric Ash, Medical Director at Dallas County Hospital and Family Medicine Clinics. “Right now, we are telling individuals to stay home if they are sick unless seeking medical care. This is another way we can provide care to patients from the comfort of their homes while staying safe in their homes unless further attention is needed.”


For information on your insurance coverage for Virtual Visits, please contact your insurance carrier for guidance on how you will be billed based on your plan. Virtual Visits can be appropriate as a follow-up visit for an acute condition, medication management for chronic conditions, reviewing test results and other types of visits in which close physical examination is not needed.


Virtual Visits are not for emergency situations. If experiencing a life-threatening situation, call 9-1-1. For those who have symptoms of COVID-19 such as fever, cough or shortness of breath, call your primary care physician’s office to determine if a Virtual Visit is appropriate. To learn more about Virtual Visits, determine if a Virtual Visit is appropriate for your condition or to schedule an appointment, please call:


DCH Family Medicine Panora: 641-755-2121


DCH Family Medicine Perry: 515-465-3553


To learn more about Virtual Visits, to https://www.dallascohospital.org/dch-family-medicine-clinics/virtual-visits.