Raccoon Valley Bank President and CEO Terry D. Nielsen issued the following statement:
Given the current (and escalating) circumstances with COVID-19, we wanted to provide an update on how Raccoon Valley Bank will be moving forward.
First and foremost, the safety and health of our staff, customers and community is our number 1 priority. We feel that in the best interest of our communities and in making the effort to do our part we have decided effective Wednesday, March 18, 2020, our lobbies will remain closed until further notice. Our drive-ups will remain open with regular business hours. Our Minburn branch location will remain closed with no drive-up or ATM availability. We will reopen only when we feel it is safe to do so. As everyone is aware, the situation with COVID-19 is rapidly changing each day and as our plans change we will be sure to let you know.
You may access your accounts, make payments or deposits, and transfer funds with Digital Banking. You can bank virtually anywhere, anytime with our Raccoon Valley Bank Mobile Banking app and Raccoon Valley Bank Online Banking. If you haven't already:
Download the Raccoon Valley Bank Mobile Banking App for iPhone/iPad® or Android™.
Enroll in Online Banking and have access to your account online.
Set up Mobile Deposit and deposit checks from your mobile device - Enroll through your Raccoon Valley Bank Mobile Banking app or contact any of our locations.
Set up online Bill Pay and make payments online - This can be set up through Online Banking.
Set up Text Banking - Your account balance and account history can be sent to your cell phone within seconds with Text Banking.
Additionally, you can locate a Raccoon Valley Bank ATM or a surcharge free ATM in the Privileged Status network by clicking here.
We will miss seeing your friendly faces during this brief 'pause’ but look forward to seeing you once again when we re-open our bank lobby areas. We hope our actions will encourage others within our community (and across our nation) to practice social distancing to help flatten the curve of the spread of this virus. Please feel free to call us at 515-465-3521 if there is any way we can further assist you or your family with your financial needs.